Customers: opinion on self-service portal usage by brands 2018| Statista

This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.

Do you expect a brand or organization to have an online self-service support portal?

Characteristic	United States	Global average
Yes	88%	88%
No	12%	12%

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Release date

March 2019

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Region

Worldwide, United States

Survey time period

2018

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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